At Gulf Online Market, we’re committed to delivering products in perfect condition, with an easy replacement process for your peace of mind.

1. Replacement Eligibility | أهلية الاستبدال
   You can get a free replacement if:

   • The product is damaged or broken upon arrival.

   • The product is faulty or doesn’t work due to a manufacturing defect.

   • The item is incorrect (different from what you ordered).

2. Timeframe | المدة الزمنية

   • Within 2 Days: Free replacement for damaged or faulty items.

   • Up to 3 Days: Complaints can be submitted within 2 days. After 3 days, shipping fees may apply for replacements.

3. How to Request | كيفية تقديم الطلب

   • To request a replacement, provide a clear video showing the unboxing or the issue with the product.

4. No Refund Policy | سياسة عدم الاسترجاع النقدي

   • We only offer replacements; cash refunds are not available once the order is delivered and accepted.

5. Cancellations | إلغاء الطلب

   • Orders can be canceled within 12 hours of placement. After this, the order is processed and cannot be stopped.